Terms of Service

Last Updated: October 12, 2026

This website is operated by Shenzhen Ruiju Technology Co., Ltd. (“we,” “us,” or “our”). We specialize in intimate wellness and adult products and provide products and related services through this website.

These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and services. By visiting our website or placing an order, you agree to these Terms and the policies referenced herein, including our Privacy Policy and Return & Refund Policy.

Please read these Terms carefully before using our website. If you do not agree to these Terms, please do not use our website or services.

We may update these Terms from time to time by publishing a revised version on this page. Changes will take effect as stated in the updated Terms, subject to applicable law.

SECTION 1 – AGE REQUIREMENT AND ONLINE STORE TERMS

This website sells adult products and is intended exclusively for adults aged 18 or older. If the age of majority or applicable minimum age in your country or region is higher than 18, you must meet that higher age requirement where required by law.

By accessing this website, creating an account, or placing an order, you represent and confirm that you meet the applicable minimum age requirement.

We may request age verification where reasonably necessary and permitted by applicable law. We reserve the right to refuse, suspend, or cancel an order if we reasonably believe that the customer does not meet the applicable age requirement, subject to applicable law.

You agree to use this website and our products only for lawful purposes and in compliance with applicable laws and regulations.

You must not use our website to engage in fraudulent, unauthorized, or unlawful activities, or to introduce viruses or other harmful code.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or restrict service where permitted by law, including where necessary to prevent fraud, unauthorized activity, security risks, or violations of these Terms.

Information you submit through our website may be transmitted across networks and processed as necessary to provide our services. Payment information is handled through the relevant payment providers and according to their applicable security practices.

You may not reproduce, copy, resell, or commercially exploit any part of our website or services without our prior written permission, except where permitted by law.

Headings are provided for convenience and do not affect the interpretation of these Terms.

SECTION 3 – WEBSITE INFORMATION

We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, occasional errors, omissions, or outdated information may occur.

Product descriptions, availability, prices, and other website information may be updated when necessary. We will correct material errors in accordance with applicable law.

Website content is provided for general informational purposes and should not replace professional advice where such advice is appropriate.

Nothing in these Terms excludes any rights or remedies that cannot lawfully be excluded.

SECTION 4 – CHANGES TO SERVICES AND PRICES

Product prices, promotions, and availability may change from time to time.

We may modify, suspend, or discontinue parts of our website or services where reasonably necessary, subject to applicable law.

Changes will not affect an order that we have already accepted unless permitted by law or agreed with the customer.

If a pricing or listing error materially affects an order, we may contact you to explain the issue and discuss an appropriate resolution. Where an order is cancelled, any refund due will be processed in accordance with applicable law.

SECTION 5 – PRODUCTS, HYGIENE AND PRODUCT QUALITY

We make reasonable efforts to display product images, colors, specifications, and descriptions accurately. Actual colors may vary depending on screen settings and device displays.

Product availability, specifications, and descriptions may change where necessary. We will not knowingly misrepresent the products offered for sale.

5.1 Hygiene and Returns

For hygiene and health protection reasons, adult products that have been used or whose original hygiene seal has been opened or removed are generally not eligible for return due to a change of mind or personal preference, where permitted by applicable law.

Opening ordinary shipping packaging does not automatically mean that a product's hygiene seal has been broken. Eligibility will depend on the product type, the condition of the item, and applicable legal requirements.

This restriction does not remove any applicable legal rights relating to defective, damaged, unsafe, misdescribed, or incorrectly supplied products.

Please review our Return & Refund Policy for further information.

5.2 Defective or Damaged Products

If your order arrives damaged, defective, or otherwise fails to conform to its description, please contact us with your order number and supporting photographs or videos, where reasonably available.

After reviewing the issue, we will explain the available resolution, which may include a replacement, refund, repair, or another remedy required or permitted by applicable law.

5.3 Product Use and Safety

Please read the product description, instructions, care information, and applicable warnings before using any product.

You are responsible for following the product's instructions and using it as intended. Do not use a product that appears damaged or unsafe. Contact us if you have questions about product information or safety instructions.

SECTION 6 – ORDERS AND BILLING INFORMATION

You agree to provide accurate, complete, and current information when placing an order, including your contact, billing, and shipping details.

We reserve the right to review, reject, or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized payment, product unavailability, material listing errors, failure to meet applicable age requirements, or legal and shipping restrictions.

Where reasonably possible, we will notify you using the contact information provided with your order.

If we cancel an order after payment has been collected, we will arrange any refund due in accordance with applicable law.

We may restrict unusually large purchases or orders that appear to involve unauthorized resale, fraud, or other prohibited activity, subject to applicable law.

For further information about returns and refunds, please review our Return & Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS

Our website may provide access to tools or services operated by third parties.

These tools are provided subject to the relevant third party's terms and conditions. We do not control all aspects of third-party services and are not responsible for matters outside our reasonable control.

Your use of third-party tools is subject to the terms and policies applicable to those tools.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services for convenience.

We do not control third-party websites and are not responsible for their content, availability, privacy practices, or independent transactions.

Please review the relevant third party's terms and privacy policy before using its services.

This section does not limit any liability that cannot lawfully be excluded.

SECTION 9 – CUSTOMER FEEDBACK AND SUBMISSIONS

If you submit reviews, suggestions, feedback, photographs, or other content to us, you confirm that you have the rights necessary to submit that content and that it does not unlawfully infringe another person's rights.

To the extent permitted by law, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute submitted content for purposes connected with operating, improving, and promoting our business.

We will handle personal information and customer content in accordance with applicable privacy laws and our Privacy Policy.

We may remove content that we reasonably believe is unlawful, fraudulent, misleading, abusive, or in violation of these Terms.

SECTION 10 – PRIVACY AND PERSONAL INFORMATION

Our collection and use of personal information are described in our Privacy Policy:

Privacy Policy: [Insert Privacy Policy URL]

We handle personal information in accordance with applicable privacy and data protection laws.

Depending on your location, you may have rights to access, correct, delete, or otherwise manage your personal information.

Please review our Privacy Policy for information about the data we collect, how it is used, when it may be shared, and how to contact us with privacy-related questions or requests.

SECTION 11 – ERRORS AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccurate information, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, or availability.

We may correct such errors and update information where appropriate.

If an error materially affects an order that you have placed, we will take appropriate steps in accordance with applicable law, which may include contacting you, offering available options, or cancelling the affected order and issuing any refund due.

SECTION 12 – PROHIBITED USES

You may not use our website or its content:

For any unlawful purpose or to violate applicable laws or regulations.
To infringe intellectual property, privacy, or other legal rights.
To submit fraudulent, misleading, or unauthorized information.
To transmit viruses, malicious code, or harmful material.
To collect personal information unlawfully.
To distribute spam or engage in phishing, scraping, or other unauthorized activities.
To interfere with the security or operation of our website.
To engage in abusive, discriminatory, threatening, or otherwise unlawful conduct.
To circumvent applicable age restrictions or use our services in violation of these Terms.

We may take reasonable action to protect our website and users against violations of these Terms, subject to applicable law.

SECTION 13 – WARRANTIES AND LIMITATION OF LIABILITY

Nothing in these Terms excludes, restricts, or modifies any warranty, consumer right, remedy, or liability that cannot lawfully be excluded or limited.

We do not guarantee that our website will operate continuously or without errors, although we will make reasonable efforts to maintain its availability and functionality.

To the extent permitted by applicable law, we will not be liable for losses that are not reasonably foreseeable or for losses arising from circumstances beyond our reasonable control.

Nothing in this section limits liability for fraud, intentional misconduct, or any other liability that cannot lawfully be limited or excluded.

Any limitation in this section applies only to the extent permitted by the laws applicable to the relevant transaction.

SECTION 14 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable costs arising directly from your unlawful use of our website, your infringement of third-party rights, or your material breach of these Terms.

This section does not require you to indemnify us for losses caused by our own unlawful conduct or impose obligations that cannot lawfully be imposed on consumers.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue to apply to the extent they remain valid and enforceable.

SECTION 16 – SUSPENSION AND TERMINATION

We may suspend or restrict access to our website where reasonably necessary because of fraud, security risks, unlawful activity, or material violations of these Terms.

Where appropriate and permitted by law, we will provide notice of the relevant action.

Termination or suspension will not affect rights, obligations, or remedies that accrued before the effective date of termination, nor will it remove any consumer rights that survive under applicable law.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with the policies expressly incorporated into them, govern your use of our website and services.

They replace previous agreements concerning the same subject matter to the extent permitted by law.

If there is a conflict between these Terms and a mandatory legal requirement, the mandatory legal requirement will prevail.

SECTION 18 – GOVERNING LAW AND CONSUMER RIGHTS

These Terms are intended to be interpreted in accordance with the laws applicable to the business and the relevant transaction, subject to mandatory consumer protection rules.

If you are a consumer, nothing in these Terms deprives you of protections that apply to you under mandatory laws in your country or region of residence.

Any specific governing law or dispute-resolution provision should be reviewed and completed based on the business's legal structure and target markets before publication.

SECTION 19 – CHANGES TO THESE TERMS

We may revise these Terms from time to time by publishing an updated version on our website.

The revised version will state its effective date. Where required by law, we will provide additional notice or obtain consent before applying material changes.

Your continued use of our website after an updated version becomes effective does not waive any rights that cannot lawfully be waived.

SECTION 20 – CONTACT INFORMATION

If you have questions about these Terms, your order, or our policies, please contact us:

Business Name: Shenzhen Ruiju Technology Co., Ltd.

Customer Support Email: service@ruiju.shop

We will make reasonable efforts to respond to customer inquiries within a reasonable timeframe.