Shipping Policy

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment is confirmed, excluding weekends and public holidays.

During holidays, promotional events, or periods of high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.

2. Shipping Destinations

We ship to selected countries and regions. Available shipping destinations and methods will be displayed at checkout.

Shipping availability may depend on local laws, customs requirements, carrier restrictions, and product-specific shipping regulations. We reserve the right to cancel and refund an order if delivery is not legally or operationally possible.

3. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery times will be provided at checkout or in your order confirmation.

Delivery times are estimates and are not guaranteed. Actual delivery may be affected by the destination, customs clearance, weather, carrier operations, or other circumstances beyond our reasonable control.

4. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping promotions will be subject to the conditions stated in the relevant offer.

Customers are responsible for reviewing the shipping address and delivery details before submitting an order.

5. Order Tracking

When tracking information is available, we will provide it by email or through the relevant order page after your order has shipped.

Please allow some time for tracking information to become active after dispatch. If your tracking information has not updated for an extended period, please contact our customer support team for assistance.